> ## Documentation Index
> Fetch the complete documentation index at: https://mirage.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions from stewards and field reporters

## Accounts & organizations

> [accordion] Can one person belong to multiple organizations?
>
> Yes. Use the organization switcher in the dashboard sidebar. Roles are per-organization: you can be a steward in one and a reporter in another.

> [accordion] Can a steward also submit field reports?
>
> Yes. Stewards can submit reports against their own organization's tasks, which is handy for testing a new task before deploying it.

> [accordion] How do I remove someone from my organization?
>
> Manage members from the **People** page. Deactivating an invite code doesn't remove reporters who already joined with it; remove them individually.

## Reporters & tasks

> [accordion] My reporter joined but doesn't see any tasks. Why?
>
> Check three things: the reporter successfully joined **your** organization (they appear on your People page), the project is **Active** (draft and paused projects don't surface tasks), and the task hasn't hit its response **capacity**.

> [accordion] An invite code isn't working. What do I check?
>
> Codes stop working when they're **deactivated**, **expired**, or have reached their **maximum uses**, all visible on the People page. Generate a fresh code if in doubt; codes are free.

> [accordion] Do reporters need to download anything from an app store?
>
> No. The reporter app runs in the browser at [report.mirage.partners](https://report.mirage.partners) and installs to the home screen as a web app on both iPhone and Android.

> [accordion] What if reporters work in another language?
>
> Reporters set their languages in their profile, and audio evidence is transcribed and translated to English automatically: testimony in Kiswahili or Spanish arrives on your review screen in both the original and English.

## Metrics & review

> [accordion] A report was submitted but my metrics didn't change. Why?
>
> Metrics only move when contributions are **approved**. Check the **Approvals** queue: extracted contributions are probably sitting in pending. (Extraction itself takes a few minutes after submission.)

> [accordion] The AI extracted a wrong value. What do I do?
>
> Reject that contribution: it's excluded from your aggregates. The AI's confidence score and source link exist so you can catch exactly this during review.

> [accordion] Can I edit metric values by hand?
>
> No, that's by design. Every number in Mirage traces to reviewed field evidence. If a value is missing, ask a reporter to submit it; if it's wrong, reject it.

## Donor reports

> [accordion] Who can see a donor report?
>
> Anyone with the link: donor reports are public pages with no login. Only steward-approved data and consented media appear on them.

> [accordion] How do I keep a specific photo off public pages?
>
> Media marked **internal only** (or without **face permission**) at capture time is excluded from donor-facing pages automatically.

> [accordion] Do donor reports update as new data comes in?
>
> Your choice at generation: **live update** reports re-aggregate on every view; **frozen snapshots** stay fixed. See [Generating donor reports](https://mirage.mintlify.site/donor-reports/generating-donor-reports.md#live-vs-frozen).

## Billing

> [accordion] How do I cancel or change my subscription?
>
> **Plans → Manage billing** opens your Stripe portal, where you can update payment details, download invoices, or cancel. See [Plans & billing](https://mirage.mintlify.site/organization/plans-and-billing.md).

> [accordion] We're a large organization or network. Is there an enterprise option?
>
> Yes. Enterprise and custom plans are arranged directly with the Mirage team rather than through self-serve checkout.

## Still stuck?

Email the Mirage team at [contact@mirage.partners](mailto:contact@mirage.partners). Include your organization name and, if it's about a specific report or project, a link to it.


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