Accounts & organizations
Can one person belong to multiple organizations?
Can one person belong to multiple organizations?
Yes. Use the organization switcher in the dashboard sidebar. Roles are per-organization: you can be a steward in one and a reporter in another.
Can a steward also submit field reports?
Can a steward also submit field reports?
Yes. Stewards can submit reports against their own organization’s tasks, which is handy for testing a new task before deploying it.
How do I remove someone from my organization?
How do I remove someone from my organization?
Manage members from the People page. Deactivating an invite code doesn’t remove reporters who already joined with it; remove them individually.
Reporters & tasks
My reporter joined but doesn't see any tasks. Why?
My reporter joined but doesn't see any tasks. Why?
Check three things: the reporter successfully joined your organization (they appear on your People page), the project is Active (draft and paused projects don’t surface tasks), and the task hasn’t hit its response capacity.
An invite code isn't working. What do I check?
An invite code isn't working. What do I check?
Codes stop working when they’re deactivated, expired, or have reached their maximum uses, all visible on the People page. Generate a fresh code if in doubt; codes are free.
Do reporters need to download anything from an app store?
Do reporters need to download anything from an app store?
No. The reporter app runs in the browser at report.mirage.partners and installs to the home screen as a web app on both iPhone and Android.
What if reporters work in another language?
What if reporters work in another language?
Reporters set their languages in their profile, and audio evidence is transcribed and translated to English automatically: testimony in Kiswahili or Spanish arrives on your review screen in both the original and English.
Metrics & review
A report was submitted but my metrics didn't change. Why?
A report was submitted but my metrics didn't change. Why?
Metrics only move when contributions are approved. Check the Approvals queue: extracted contributions are probably sitting in pending. (Extraction itself takes a few minutes after submission.)
The AI extracted a wrong value. What do I do?
The AI extracted a wrong value. What do I do?
Reject that contribution: it’s excluded from your aggregates. The AI’s confidence score and source link exist so you can catch exactly this during review.
Can I edit metric values by hand?
Can I edit metric values by hand?
No, that’s by design. Every number in Mirage traces to reviewed field evidence. If a value is missing, ask a reporter to submit it; if it’s wrong, reject it.
Donor reports
Who can see a donor report?
Who can see a donor report?
Anyone with the link: donor reports are public pages with no login. Only steward-approved data and consented media appear on them.
How do I keep a specific photo off public pages?
How do I keep a specific photo off public pages?
Media marked internal only (or without face permission) at capture time is excluded from donor-facing pages automatically.
Do donor reports update as new data comes in?
Do donor reports update as new data comes in?
Your choice at generation: live update reports re-aggregate on every view; frozen snapshots stay fixed. See Generating donor reports.
Billing
How do I cancel or change my subscription?
How do I cancel or change my subscription?
Plans → Manage billing opens your Stripe portal, where you can update payment details, download invoices, or cancel. See Plans & billing.
We're a large organization or network. Is there an enterprise option?
We're a large organization or network. Is there an enterprise option?
Yes. Enterprise and custom plans are arranged directly with the Mirage team rather than through self-serve checkout.